Responsible Gambling
At Spreadex Casino, we are committed to providing a safe and responsible gambling environment for all our customers. We believe that gambling should be an enjoyable form of entertainment, and we take our responsibility to protect our players seriously.
Our Commitment
Spreadex Casino is licensed and regulated by the UK Gambling Commission (Licence Number: 000-039-372-R-319361-001) and adheres to the highest standards of responsible gambling practices. We are dedicated to preventing gambling-related harm and promoting safer gambling behaviours.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, background, or experience. Warning signs may include:
- Spending more money or time gambling than you can afford
- Chasing losses with bigger bets
- Gambling to escape problems or negative emotions
- Lying about gambling activities to family or friends
- Neglecting work, family, or social responsibilities
- Borrowing money to gamble
- Feeling anxious or depressed about gambling
Safer Gambling Tools
We provide various tools to help you maintain control over your gambling:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much you spend. Limits can be decreased immediately but increases require a 24-hour cooling-off period.
Loss Limits
Set limits on how much you can lose over a specific period to help manage your spending.
Session Time Limits
Control how long you spend gambling by setting time limits for your gaming sessions.
Reality Checks
Receive pop-up reminders showing how long you've been playing and how much you've spent.
Take a Break
Take a short break from gambling for 24 hours, 48 hours, or one week.
Self-Exclusion
Exclude yourself from all Spreadex services for a minimum period of 6 months up to 5 years. During this time, you will not be able to access your account or receive marketing communications.
Setting Your Limits
To set or modify your limits, log into your account and visit the 'My Account' section, then select 'Responsible Gambling'. You can also contact our Customer Support team at 0800 526 575 or email [email protected].
Underage Gambling Prevention
Gambling is strictly prohibited for anyone under the age of 18. We use advanced age verification systems and regularly monitor accounts to prevent underage gambling. If you suspect someone underage is gambling, please contact us immediately.
Getting Help and Support
If you're concerned about your gambling or that of someone you know, help is available:
GamCare
Free, confidential advice and support for anyone affected by gambling problems.
Helpline: 0808 8020 133 (24/7)
Website: www.gamcare.org.uk
Gamblers Anonymous
A fellowship of men and women who share their experience to help solve their gambling problems.
Helpline: 020 7384 3040
Website: www.gamblersanonymous.org.uk
BeGambleAware
Independent charity providing information and advice about gambling.
Website: www.begambleaware.org
GamStop
Free service that allows you to put restrictions in place to help control your online gambling across all licensed operators.
Website: www.gamstop.co.uk
Financial Support
If gambling has affected your finances, these organisations can help:
- Citizens Advice: www.citizensadvice.org.uk
- StepChange Debt Charity: www.stepchange.org
- National Debtline: 0808 808 4000
Third-Party Blocking Software
Consider using third-party software to block gambling sites:
- Gamban: www.gamban.com
- BetBlocker: www.betblocker.org
Contact Us
If you have any questions about responsible gambling or need assistance with your account settings, please contact us:
Phone: 0800 526 575 (Monday to Friday, 8am-8pm; Saturday and Sunday, 10am-6pm)
Email: [email protected]
Live Chat: Available 24/7 through your account
Complaints
If you wish to make a complaint about our responsible gambling practices, please contact our Customer Support team. If you remain unsatisfied, you can escalate your complaint to:
UK Gambling Commission
www.gamblingcommission.gov.uk
Alternative Dispute Resolution:
IBAS (Independent Betting Adjudication Service)
www.ibas-uk.com
Last updated: March 2026
